Cancellation Policy

At Featherhead, we want you to be completely happy with your purchase. However, we understand that sometimes things change, and you may need to cancel your order. Here’s our cancellation policy:

How to Cancel Your Order:

If you wish to cancel your order, please contact us as soon as possible by emailing us at featherhead.customer@gmail.com or via WhatsApp at +92 302 8243622. Orders can only be canceled within 24 hours of placing the order, as we process and ship them quickly to ensure your items arrive promptly.

Order Cancellation Conditions:

  • Order Processing: Once an order has been processed or shipped, it cannot be canceled.

  • Time Frame: Orders must be canceled within 24 hours of the purchase to be eligible for cancellation.

  • Cancellation Request: If you wish to cancel your order, please reach out to us immediately. We will make every effort to accommodate your request.

Refunds After Cancellation:

If your order is successfully canceled within 24 hours, we will provide a full refund to your original payment method. Refunds typically take 5–10 business days to reflect in your account, depending on your bank’s processing times.

Changes to Orders:

If you wish to modify or add items to your order, please contact us within 24 hours of placing the order, and we will do our best to accommodate your changes before it’s processed.

How to Reach Us:

For cancellations or modifications, please contact our customer service team at:

Important Notes:

  • If your order is already shipped, please follow our Returns and Exchanges process.

  • We cannot accept cancellations on personalized or customized items once the order is placed.

We truly appreciate your business, and we’re here to help ensure your experience with us is easy and enjoyable. If you have any further questions, feel free to reach out to our support team.